Frequently Asked Questions.

In-stock items are prepared and shipped within a maximum of 4 business days. In Spain, standard shipping takes 3 to 7 business days and express takes 1 to 3. Custom pieces take 6 to 8 weeks to produce.

Shipping is free throughout Spain on orders over €150. For smaller orders or those outside of Spain, the cost depends on weight, destination, and shipping method, and is displayed before checkout. Large or heavy items have their own shipping cost, which is indicated on their product page and at checkout, and they are not eligible for free shipping.

Yes, we ship worldwide. Shipping costs and delivery times are calculated at checkout. For orders outside the European Union, customs duties or import taxes may apply and are the responsibility of the recipient.

When your order ships, we will send you an email with the tracking number.

Write to us as soon as possible. If we haven't prepared it yet, we can change or cancel it with no problem.

Card (Visa, Mastercard, American Express, Maestro), Apple Pay, Google Pay, Shop Pay, PayPal, bank transfer, and Klarna, which allows you to pay in installments.

Yes, it can be done.

We are in Madrid. For now, we do not have a physical store, but we participate in pottery fairs and exhibitions throughout Spain: we announce the dates on our social media.

6 custom pieces in total. You can mix and match them: for example, 4 large plates and 2 platters.

Yes. Each piece can have its own color, border, and text, and they all count toward the minimum of 6.

From 6 to 8 weeks, because every piece is hand-painted. If you need it for a specific date, please indicate it when placing your order.

A name, a phrase, initials, or a date of up to 28 characters, in classic or cursive script. On the product page for each item, you can see how it looks before ordering.

The preview is for illustrative purposes. As it is hand-painted, the brushstrokes and color may vary slightly, and that is what makes it unique.

Yes. For restaurants, hotels, and businesses, we prepare customized quotes starting at 50 units.

As they are made to order, personalized products cannot be exchanged or returned, unless they arrive damaged or defective.

It is reserving a piece that we are finishing in the workshop. It is a standard purchase, only the delivery time is a bit longer: we will ship it to you as soon as it is ready, on the estimated date you see on its product page. We make very small batches, so reserving it ensures you get your piece.

You will see it on the website: the item has a "Pre-order" label, its product page shows the estimated delivery date, and the button changes to "Pre-order now".

Payment is made at the time of booking.

First come, first served: the sooner you book your piece, the sooner you will receive it.

Your entire order will be shipped in a single package as soon as the pre-order item is ready.

Yes. It is a standard purchase, so you have the same 14 days from the moment you receive it to return it, under the same conditions as all other products.

Yes, provided it has not been processed yet. Write to us with your order number and we will refund the full amount.

[Confirm for each piece type]. You can find all the details in our care guide.

Each piece is hand-modeled and hand-painted, so slight variations in color and stroke are normal and make it unique.

Yes. You have 14 calendar days from the date you receive it to return any non-personalized product, without providing any explanation. Write to us with your order number and we will let you know how to send it back.

Return shipping costs are the customer's responsibility, unless the product arrived damaged or defective: in that case, we will cover them.

We will refund the amount, including the original standard shipping, via the same payment method, within a maximum of 14 calendar days from when you notify us of the return. We may withhold the refund until we have received the item or proof of its return.

Write to us within 3 days of delivery with photos of the package and the item so we can file a claim with the carrier, and we will replace it or refund your money.