FAQ: Questions and answers
What are the products offered by Varro Artisans?
Varro Artisans offers a wide range of handmade ceramic products, including dinnerware, vases, decorative plates, mugs, bowls, tiles, and other decorative items.
Where is Varro Artisans located?
Our company is located in Spain, specifically in the city of Madrid.
Can I visit the physical store of Varro Artisans?
No, we currently do not have a physical store.
How can I place an order at Varro Artisans?
You can place an order for our products through our online store on our website. Simply select the items you want, add to the shopping cart, and follow the steps to complete the checkout process.
What are the accepted payment methods?
We accept various payment methods, including credit/debit cards (Visa, MasterCard, American Express), PayPal, and bank transfer.
How long does it take to process and ship an order?
We usually process and ship orders within 2 business days after payment confirmation. Please note that orders placed on weekends or holidays may require additional processing time.
¿How much time does my order take to arrive?
Delivery time depends on the selected shipping method and delivery location. Our standard shipping has an estimated delivery time of 3-7 business days, while express shipping can take 1-3 business days.
Do you make international shipments?
Currently, we only ship within the national territory of Spain. If you are interested in placing an international order, we recommend that you contact our customer service team to discuss the options available.
Can I return or exchange a product?
Yes, we accept returns and exchanges for products that are defective or damaged during shipping. Please contact our customer service team within 7 days of receiving the product for instructions and assistance.
Do you offer discounts for bulk orders?
Yes, we offer discounts for bulk orders. If you are interested in placing a large volume order, please contact us directly to discuss details and discount terms.
Do you have a store or exhibition where I can see your products in person?
Yes, in addition to our online store, we participate in ceramic fairs and exhibitions throughout Spain. Stay up to date by visiting our website and social media for the dates and locations of these exhibitions.
If you have any other questions or need more information, do not hesitate to contact our support team
